Refund policy
Shopbabad wants you to be satisfied with your purchase. If you need to request a return or refund after receiving your order, please review the policy below and contact our customer support team before sending any item back.
Return Request Period
You may submit a return request within 30 calendar days from the date your order is marked as delivered. Please include your order number, the reason for the return, and relevant product details so we can review your request.
Return Conditions
Returned items should generally be unused and undamaged, with the original packaging, accessories, and included items retained where possible. Return eligibility will be assessed based on the condition of the item, the reason for the return, and applicable law.
Please contact us at [email protected] and obtain return instructions before sending any item back. Do not return an item without contacting us first.
Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return, the condition of the item, the circumstances, and applicable law.
- Returns for personal reasons: If the item matches your order and has no quality issue, but you wish to return it because you changed your mind, ordered it by mistake, or no longer need it, you will generally be responsible for the return shipping costs.
- Product issues: If an item is defective, differs from what you ordered, or arrives damaged during shipping, please contact us and provide relevant photos or other necessary information. We will determine the appropriate resolution and responsibility for related costs based on the circumstances.
Refund Processing
Once a return request has been reviewed and approved, a refund is generally initiated within 5–10 business days after we receive the returned item. The refund will be issued to the original payment method.
The time it takes for the funds to appear in your account may vary depending on your payment provider, bank, or card issuer. Shopbabad cannot fully control the time required by these institutions to complete the transaction.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and photos or other information that clearly show the issue so we can assist you.
Please keep the item and its packaging while awaiting further instructions from our customer support team.
Statutory Consumer Rights
This Returns and Refunds Policy does not limit or exclude any non-waivable statutory consumer rights available under applicable law. Where applicable law provides different return, refund, or remedy requirements, we will handle the request in accordance with those requirements.
Contact Us
For return requests or refund inquiries, please contact us at [email protected].
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Please include your order number and a clear description of your concern so we can assist you.